e2be's Privacy Policy
Your personal information is completely safe with us. Here is a detailed description of how e2be collects, stores, and protects your information.
Introduction & Applicability
e2be ("we", "our", or "platform") operates an online casino and betting service for users in Bangladesh. This privacy policy describes what information we collect about you, how we use that information, and how we keep it secure when you use the e2be website (https://e2be.mom) and related services.
By registering an account on our site or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
Information Collection & Use
What Information We Collect
e2be may collect the following types of information:
- Identity Information: Your full name, date of birth, and national identity card details (required for age verification).
- Contact Information: Email address and mobile number.
- Financial Information: Records of deposit and withdrawal transactions, such as those made via bKash, Nagad, Rocket, or bank transfer. We never store your full bank account PIN or card number.
- Usage Information: Which games you play, how long you spend on the site, and which pages you visit.
- Technical Information: IP address, browser type, device information, and cookie data.
- Communication Records: Your conversations with the support team via live chat or email.
How We Collect Information
We collect information in the following ways:
- Information You Provide Directly: What you submit yourself during account registration, login, deposit, or withdrawal processes.
- Automatic Collection: Information collected automatically through cookies, log files, and tracking technologies.
- From Third Parties: Information received from payment processors or identity verification services.
Purpose of Using Your Information
e2be uses your information for the following purposes:
- To create, manage, and verify your account.
- To process deposit and withdrawal transactions and ensure the security of financial transactions.
- To verify the age limit of 21 years or older and to ensure responsible gaming.
- To prevent fraud, money laundering, and other illegal activities.
- To improve site services and personalise the user experience.
- To resolve technical issues and maintain site security.
- To inform you about e2be's services, bonuses, and updates (subject to your consent).
- To provide customer service and support.
Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, some information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.
Information Sharing & Security
Sharing Information with Third Parties
e2be does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and bank transfers to complete transactions.
- Identity Verification Services: Trusted third parties may be engaged to assist with security and age verification.
- Technology Partners: Game software providers operating the site (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may process limited data in accordance with their own privacy policies.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
- Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred, and we will notify you in advance in such cases.
Data Security Measures
e2be employs industry-standard technical and administrative measures to protect your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by industry-standard SSL encryption.
- Access Controls: Only authorised personnel may access your information for specific, necessary purposes.
- Secure Servers: Your data is stored on servers protected by firewall and anti-malware systems.
- Regular Audits: Our security measures are regularly reviewed and updated.
Cookie Policy
The e2be website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our website.
The types of cookies we use:
- Essential Cookies: Required for the core functionality of the site (maintaining login sessions, security).
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand patterns of site usage (anonymous data).
Cookies can be disabled from your browser settings, though this may limit some functionality of the site.
Your Rights & Contact
User Rights
As an e2be user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate information in your account.
- Right to Erasure: You may request deletion of your data in certain circumstances, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases, you may ask us to limit the processing of your information.
- Right to Opt Out of Marketing Communications: You may stop receiving promotional emails or messages at any time.
- Right to Data Portability: Where applicable, you may request your information in a structured format.
To exercise these rights, email us at [email protected].
Privacy of Minors
e2be's services are for users aged 21 and over only. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately.
International Data Transfers
Our servers may be located in various countries. Your information may be processed or stored outside of Bangladesh. However, wherever the information is processed, e2be ensures that equivalent protections to those in this privacy policy are maintained.
Policy Changes
e2be may update this privacy policy from time to time. For significant changes, we will post a notice on this page and, where necessary, notify you at your registered email address. Continued use of the site after changes are made will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
- Email: [email protected]
- Live Chat: Speak to us directly through the site's live chat feature (available 24/7).
Our support team provides assistance in both Bengali and English and is available 24 hours a day, 7 days a week.
To learn more, contact us
For questions about privacy or any other matter, our support team is always ready to help.
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